Citizen-Driven Civic Action  ·  Est. Parivartan Sarathi Foundation

We Deliver People's
Issues to the

System.

"Bridging citizens and governance through structured civic action."

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8+Process Stages
20+Issue Categories Covered
2Civic Participation Systems
0Grievances Left Behind
About the Initiative

A Bridge Between Citizens & Governance

✦
"Citizens post problems. Project Postman delivers them to authorities and pushes for solutions."
Core Mission Statement
Parent Organization
Parivartan Sarathi Foundation
Led by Mr. Tejas Pujari, Project Lead

Project Postman is a citizen-driven public grievance, accountability, governance support, and civic-policy initiative created to bridge the gap between people and the system.

The initiative enables citizens to raise issues related to governance, corruption, public services, administration, policy implementation, civic infrastructure, institutional negligence, and public accountability.

Project Postman works as a structured civic-action mechanism that follows issues from complaint stage to resolution stage — through research, official communication, RTI processes, administrative escalation, policy recommendations, and legal pathways wherever necessary.

We believe that public grievances should not remain limited to complaints alone. Every issue carries insights that can help improve governance systems, administrative efficiency, and public policy — shaping a stronger, more accountable democracy.

Public Participation

Two Channels, One Mission

Structured civic tools that transform citizen voices into accountable, documented action.

DCB
DCBDigital Complaint Box

Report. Document. Escalate.

A secure digital platform where citizens raise complaints, submit issues, upload evidence, and report public grievances with full confidentiality protection.

  • Governance complaints & corruption reports
  • RTI-related matters & public service failures
  • Administrative negligence & policy failures
  • Evidence upload: photos, videos, documents
  • Full confidentiality & complainant protection
DSB
DSBDigital Suggestion Box

Propose. Research. Reform.

For citizens, researchers, students, activists, and policy thinkers who want to contribute ideas for meaningful social and governance improvements.

  • Policy suggestions & governance reform ideas
  • Civic improvement & development proposals
  • Research-backed social solutions
  • Transparency & accountability recommendations
  • Compiled into formal policy submissions
How We Work

A Structured Path from Grievance to Resolution

Every complaint follows a rigorous, transparent, multi-stage process — ensuring nothing is buried, forgotten, or ignored.

Citizens raising voice
The PeopleCitizens who refused to stay silent.
Seat of governance
The SystemThe institutions that must listen.
1
Entry Stage

Citizens Post Problems

Citizens submit complaints, grievances, corruption concerns, policy failures, and administrative negligence through Project Postman's Digital Complaint Box.

Civic IssuesCorruptionRTIInfrastructure
2
Analysis Stage

Review, Study & Documentation

The team reviews submitted information, conducts policy and legal analysis, and identifies possible administrative and legal pathways.

Policy AnalysisLegal ResearchEvidence Review
3
Action Stage

Direct Authority Follow-Up

Project Postman directly follows up with local authorities, municipal bodies, district administration, government departments, and ministries.

Municipal BodiesState MinistriesCentral Govt.
4
Transparency Stage

RTI & Information Gathering

Where information is hidden or delayed, Project Postman files RTI applications, seeks official records, and conducts fact verification.

RTI ApplicationsPublic RecordsFact Verification
5
Reform Stage

Policy Research & Recommendations

Based on complaint analysis and RTI findings, Project Postman prepares research reports and drafts policy recommendations.

Research ReportsPolicy DraftsReform Frameworks
6
Escalation Stage

Systematic Complaint Escalation

If action is not taken at one level, the matter is escalated through departmental complaints and ministry representations.

Multi-level EscalationAccountability
7
Communication Stage

Monitoring & Citizen Updates

Project Postman continuously monitors every active case. Complainants receive regular updates on complaint status and RTI progress.

Real-time UpdatesTransparency
8
Final Stage

Legal Escalation

If no meaningful action is taken, the matter may proceed through legal channels — including legal notices, tribunal complaints, and PIL action.

Legal NoticesTribunalsPIL Action
Issue Coverage

Every Issue That Deserves an Answer

From civic infrastructure to digital governance — no public grievance is out of scope.

01Civic & Municipal Infrastructure
02Corruption & Misuse of Public Funds
03Delayed Government Services
04Water, Electricity & Sanitation
05Education & University Grievances
06Healthcare & Public Hospitals
07Government Scheme & Welfare Access
08RTI & Transparency Matters
09Environmental & Pollution Concerns
10Women, Youth & Senior Citizen Safety
11Police & Local Authority Complaints
12Land Records & Public Office Delays
13Employment & Recruitment Grievances
14Digital Governance & Online Services
15Consumer & Citizen Rights
16Any Lack of Public Accountability
Core Principles

Transparency. Accountability. Action.

Project Postman believes that public information should remain accessible, administrative silence should never end public issues, and citizens deserve clear, documented responses to every legitimate grievance.

Confidentiality Protection
Strict protection of complainant identity, whistleblower information, and all submitted evidence.
Research-Based Civic Action
Every case backed by documented evidence, policy analysis, and structured legal research.
Continuous Monitoring
No complaint is filed and forgotten. Every active case is tracked, escalated, and communicated throughout.
Democratic Participation
Promoting a stronger culture of lawful, citizen-centered democratic engagement in governance.
Vision
"To build a transparent, accountable, citizen-first governance ecosystem where people are heard, informed, protected, and empowered."
Accountability Principle
"Governance systems must remain accountable. Administrative silence should not end public issues."
Impact Stories

Voices That Changed
the System.

Real stories of citizens who raised their voice — and the system that had to listen.

Story 1
Infrastructure

The Road That Was Ignored for Three Years

A pothole-riddled road in Bhandara left two-wheelers damaged and families unable to reach hospitals at night. After filing through DCB, the Municipal Council responded within 21 days.

Bhandara, MaharashtraDCB · Infrastructure
Story 2
Education

Students Left Without Scholarships for Two Semesters

Dozens of SC/OBC students at a Nagpur college hadn't received state scholarship disbursements for eight months. An RTI filing uncovered administrative misrouting of funds.

Nagpur, MaharashtraRTI · Education
Story 3
Water & Sanitation

A Village That Hadn't Seen Clean Water in 60 Days

A rural cluster in Yavatmal went two months without tap water. Repeated complaints to the Gram Panchayat were dismissed — until documentation forced action.

Yavatmal, MaharashtraDCB · Water
Story 4
Corruption

Funds Sanctioned, Construction Never Began

A community hall project was approved and funded two years prior — yet not a single brick was laid. An RTI revealed fund diversion; case escalated to the district collector.

Wardha, MaharashtraRTI · Anti-Corruption
Story 5
Healthcare

A Public Hospital With No Doctor on Duty for Weeks

Patients at a PHC in a tribal belt were turned away for over three weeks. Complaint with photographic evidence was forwarded to the Civil Surgeon's office.

Gadchiroli, MaharashtraDCB · Healthcare
Story 6
Policy Reform

A Student's Suggestion That Became a Policy Draft

A law student's DSB proposal recommending grievance redressal timeline mandates was compiled into a formal governance reform submission.

Pune, MaharashtraDSB · Policy Reform
Take Action Now

Your Grievance Deserves a Response.

Every unresolved issue is a gap in the system. Project Postman exists to close that gap — through structured documentation, official follow-up, and persistent civic action.

Leadership
◆ Chairman ◆ President ◆ Project Lead
Mr. Tejas Pujari
Mr. Tejas Pujari
Chairman — Parivartan Sarathi Foundation
President — Parivartan Sangarsh Samiti
Project Lead — Project Postman

Actively overseeing the project's public grievance, research, accountability, policy development, and civic action mechanisms.

◆ Vice Chairman
Miss Bhagyashri Sawale
Miss Bhagyashri Sawale
Vice Chairman — Parivartan Sarathi Foundation

Supporting the foundation's civic mission, governance accountability initiatives, and community outreach under Project Postman.

Vision & Mission

A Citizen-First Governance Ecosystem

To build a transparent, accountable, citizen-first governance ecosystem where people are heard, informed, protected, and empowered through structured civic action and democratic engagement.

  • Bridge citizens and governance systems effectively
  • Transform complaints into structured, documented action
  • Strengthen public accountability at every level
  • Promote transparency through RTI and information access
  • Support citizens through research and legal processes
  • Contribute toward policy and governance improvements
  • Create a stronger culture of democratic participation

Confidentiality & Complainant Protection

Project Postman maintains strict confidentiality of complainant identity, whistleblower information, sensitive documents, and all personal details — ensuring the safety of citizens raising concerns against powerful institutions.

Identity Protected Secure Documents Whistleblower Safe Private Communications